Returns & Exchanges

At POSSE, we want you to be completely satisfied with your purchase. If your items aren't quite right, we offer returns for store credit or refund within 14 days of delivery, provided items are in their original, unworn condition with tags attached.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.

3

Ship It Back

Affix the provided prepaid shipping label to your parcel and drop it off at your nearest authorized postal location or courier point.

4

Quality Check & Refund

Once our team receives and inspects your return to ensure it meets our quality standards, your refund or store credit will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing